Operated by EXPBOX BRANDS LLP, exp.club keeps its refund terms simple and in plain English. This policy explains when fees are refundable, how to request a refund, and how long the money takes to reach you. For how to cancel an enrollment or session, see our Cancellation Policy at www.exp.club/cancellation-policy.
Scope
This policy applies to all paid services purchased on www.exp.club, including fellowship program fees and mentorship fees
All fees must be paid in advance
This policy should be read together with our Terms & Conditions
Refund Eligibility
2.1Program and mentorship fees
100% refund available if requested before your first mentorship session
2.2Individual session cancellations
Full refund if a session is cancelled 24 or more hours before its scheduled time
No refund for cancellations made under 24 hours before the scheduled time
Missed sessions are not eligible for refunds or rescheduling
2.3Team changes
No refunds are provided for team member exits; teams may continue with remaining members or recruit a replacement through the platform
How to Request a Refund
Email hi@exp.club from your registered email address with your payment reference (order/payment ID)
We acknowledge refund requests within 2 working days
Refund Processing Time
Approved refunds are initiated within 2 working days of approval
The refunded amount is credited back to your original payment method (card / bank account / UPI) within 5-7 working days
For international card payments, the credit may take up to 10-12 working days depending on the card-issuing bank
If a refund has not reflected within these timelines, write to hi@exp.club with your payment reference and we will share the refund reference number (ARN) issued by our payment gateway
Contact Information
For questions about this policy:
Email: hi@exp.club
Website: www.exp.club
Registered & operating address: EXPBOX BRANDS LLP, 83, S.P Mukherjee Road, 5th Floor, Devi Market, Kolkata, West Bengal 700026, India
