Operated by EXPBOX BRANDS LLP, exp.club lets you cancel enrollments and mentorship sessions with clear, simple rules. This policy explains what can be cancelled, the notice required, and what happens after you cancel.
Scope
This policy applies to all paid services purchased on www.exp.club, including fellowship program enrollments and mentorship sessions
This policy should be read together with our Terms & Conditions and our Refund Policy (www.exp.club/refund-policy)
Cancelling an Enrollment
You may cancel your enrollment any time before your first mentorship session for a 100% refund
After your program has started, contact us to cancel; refund eligibility is governed by the Refund Policy
Cancelling or Rescheduling a Session
Sessions cancelled 24 or more hours before the scheduled time are eligible for a full refund or free rescheduling
Cancellations made under 24 hours before the scheduled time are not eligible for a refund
Rescheduling requires at least 24 hours advance notice
Missed sessions are not eligible for refunds or rescheduling
How to Cancel
Email hi@exp.club from your registered email address with your payment reference (order/payment ID) and what you want to cancel
We acknowledge cancellation requests within 2 working days
Refunds After Cancellation
Refunds for eligible cancellations follow the timelines in our Refund Policy: initiated within 2 working days of approval and credited to your original payment method within 5-7 working days (up to 10-12 working days for international cards)
Contact Information
For questions about this policy:
Email: hi@exp.club
Website: www.exp.club
Registered & operating address: EXPBOX BRANDS LLP, 83, S.P Mukherjee Road, 5th Floor, Devi Market, Kolkata, West Bengal 700026, India
